Michael Madison has changed his workplace suddenly from Best English Academy to American Language Program(ALP) at California State University – Fullerton because he had needed to replace a former teacher who had started to take a break for her newborn baby. Now, He has to make the legal documents and syllabi for the new class. Also, he is asked to train a new teacher who replaces his former position. Additionally, he has to deal with some issues about relationships with former students, new students, and the both institutions. In order to start his new job smoothly, first of all, he has to complete the documents and syllabi as soon as possible. After that, he has to train the new teacher. All other less urgent issues should be solved after them.
Problem Statement for Yellow Marine, Inc.
Michael Madison, who is an English teacher at Best English Academy, got a handful of issues after he has decided to change the workplace from Best English Academy to ALP at Cal State University, Fullerton. He has to make a syllabus and some other documents of his classes immediately because these documents are essencial for a legal issue. He must have done them within two days. He has to put the first priority here. After that, he has to train a new teacher who replaced his position at Best English Academy. This one should be the second priority because he need to train the new teacher on this weekends. After all, he has to solve other relationship issues with his formar students, Best English Academy, and his new students at ALP.
Letter
Source: Fujina Ono, undergraduate student of Kansai Gaidai University, English and economy major
Goal: Get permission to study abroad from her father
Audience: Fujina’s father, 55 year-old, very understanding, but a little bit rugged person.
Context: The family is not poor, the study abroad costs a lot
Message: Respectful, showing passion, convincing, no command language
Media: Letter (delivered by hand)
Dear dad,
Today, I’m writing you because I have a very important request.
From July 21st to August 21st, I have a summer vacation for a month. Yesterday, my professor told me about a one-month study abroad program in Australia during the vacation. I really would like to apply to it.
This program is offered by my university. It will cost about three thousand dollars. I will go to a language school and study English for 30 hours a week. I will have a homestay. As you know, my major is English, so I would like to use this opportunity to improve my English, and also to get more international knowledge.
I would like to have some time to talk with you about this.
Thank you,
Fujina
Foundations of Management Communication
Chapter 1 Foundations of Management Comunication
In bussiness, communication is very important for your success. You have to present your idea clearly and persuasively. This book explains how to do that, and makes you a better bussiness communicater.
P.4 Manager and Communication
In 1916, Henri Fayol gave the difinition of the central functions of management.
“Planning (developing an outline of things that need to be done), organizing (establishing a formal structure within which tasks are arranged and defined), coordinating (relating one aspect of the organization’s work to other aspects), commanding (indicating what needs to be done, including rewards and penalties), and controlling (establishing a system capable of measuring how well the organization is doing).”
Also, Henry Mintzberg identified 10 ‘working roles‘ that support managers job;
figure head, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance handler, resource allocator, and negotiator.
All of them need to have a effective communication skill to success.
P.4 Elements of Communication
SOURCE
How can you be a trasted source? Why do you need to be believed?
GOAL
How will you measure success?
AUDIENCE
Who would be your audience? How can they benefit by supporting you?
CONTEXT
Make your context while thinking of the audience.
MESSAGE
You should make your message clear, persuasive, convincing, and memorable by thinking of proposal’s benefit.
MEDIA
You have to select the most effective media for significant audience. Media is very important because the mean to send the message can change the meaning of it.
FEEDBACK
You should receive feedback from the audience, so that you can make the communication with them more, and the audience can feel involving in the process and commiting your goal.
P.7 Communication and Perfection
Four fundamental sommunication principles
- Communication is perception. You have to make sure if this medium is acceptable enough for the recipient.
- Communication is expectation. Seventy years of reseach showed that people tend to hear what they expect and what they want, and tend to avoid what they don’t expect and what they are afraid.
- Communication makes demands. People communicate with someone in order to get the recipient’s attention, understanding, insight, support, information, and/or money.
- Communication and information are different and indeed largely opposite, yet interdependent. People can give information by communicationg, but delivering the truth to the recipient is very difficult.
fujinaohno 